Print and Ebook Formatting FAQ

It's important to understand how the process works, from beginning to end, and we want to ensure that none of our clients are left in the dark at any stage prior to, or after undertaking our services. This set of frequently asked questions should help answer any queries you may have.

Print and Ebook Formatting FAQ

Formatting is the process of taking the interior of your book – your content – and working with it to make sure that, when converted, it suits the exacting demands of eBook platforms like Amazon or distributors such as Draft2Digital. It can be a tricky process, especially if images are involved (which is why we don’t recommend them), but eBooks are expected to meet certain standards or they will be rejected or simply be unreadable by the end user. Print book files also have to meet certain standards for Print On Demand sites such as CreateSpace and Ingram Spark.

Once a deposit has been paid and your manuscript received, we will be able to turn your project around within fourteen days, barring any major issues.

We typically only accept fiction, as non-fiction generally involves a lot more work and time (and therefore cost), but are happy to discuss individual needs in this area, should you wish. Game books will also need to be discussed prior to work being agreed upon.

As far as genre goes, we happily accept most types of fiction including erotica and Christian or religious fiction. We do, however, reserve the right to refuse a project if we deem it to be hateful, racist, illegal, or otherwise offensive.

Although we strongly prefer Microsoft Word (DOCX and DOC), we can accept most common file types, such as PDF, ODT, and RTF. If you use Scrivener, then we advise saving a copy of your manuscript as a DOCX or RTF file before sending it.

No. We can only accept final, proofread manuscripts for formatting.

MOBI files are the eBook formats used by Amazon, and EPUBS are the files used by nearly everyone else, such as iBooks, Kobo, and B&N.

No, of course not! It is entirely up to you. If you only want to make your work available as an eBook, then that’s your choice. As far as self-publishing goes, however, we believe that it makes sense to offer your work in a variety of formats in order to maximise your chance of success and discoverability. The choice, however, is always yours.

Images can create problems during the conversion process, leading to a more problematic and time consuming format. Not only that, but, more importantly, images can drastically increase your book’s file size. Amazon especially have an upper limit to the size of your eBook file, and also charge a ‘delivery fee’ per eBook sold, based on the file size. The bigger your file size, the more it will cost you per sale, which is why images are usually considered a no-no.

No, but we can help direct you to the right places should you wish to purchase them. The prices and rules vary from country to country, so it is worth doing your research.  If you are publishing via CreateSpace, then they will provide you with an ISBN free of charge.


Amazon are where the big game is, so it would be remiss to leave them out. Their KDP program allows indie authors to self-publish with relative ease. However, they aren’t the only eBook retailers worth your time. Others include Kobo, B&N Nook, and iBooks. If you don’t want the headache of opening multiple accounts with each retailer, then we recommend one of the digital distribution platforms, such as Draft2Digital, where you can upload your book and let them do the rest.

They will submit it to all the retailers you select from their list and you don’t have to do anything else. Of course they take a small percentage of sales for this service, but it is worth it for the peace of mind and ease of service, in our experience. We don’t recommend that you pay up front for a distribution service.

No, sorry. We go as far as formatting your book for you and are happy to make recommendations and offer advice, but the rest of the journey is up to you.

Once the project is signed off and paid for (ie you’re happy with the style of the formatted manuscript), changes are chargeable. Because we understand that even with the best proof-readers, mistakes slip through, we offer one free round of twenty-five (25) small changes, after which any and all changes are charged at a cost of £15.00 for an edit round with a cost of £0.50 per word/grammar tweak. So if you wanted to make seventeen changes, the cost would be £15.00 plus £8.50 (seventeen changes at £0.50 each) for a total of £23.50. We usually ask that changes are paid for before work commences. To request them, just drop us a line and we’ll work with you from there.

All of our work, from cover design to formatting, is taken care of in-house.  We don’t believe in employing outside parties to take care of anything for us, as that will give us less control over quality and would be disingenuous to offer our clients a close-contact service if we don’t handle everything ourselves.  The only time there will ever be anyone else involved is if you bring your own artwork to us that has been specially commissioned to an illustrator.  Other than that, we produce all work ourselves.