Websites and Hosting FAQs

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Websites and Hosting FAQ

Yes, it’s part of the service that we offer. Your webspace can either be provided empty, in preparation for your own website build, or we can pass it over to you with WordPress installed, ready for you to get stuck in.

Not by default, no, but we can. WordPress comes with a number of solid themes that are perfect for customising, or there are many WordPress theme sites with versatile, easily customisable themes. We can happily make recommendations as to the best sources for themes, but the choice is yours, and you can either go ahead and install the theme on your own or ask us to perform the installation for you as long as it’s straight-forward.

Of course, it’s your site.  Please remember to keep all plugins up-to-date, though, as out-of-date plugins can cause security issues.  If you have out-of-date plugins, or your WordPress installation itself needs updated, you will be notified when you log in to the back-end of your site.  We also offer an additional WordPress maintenance service where we will perform all the upgrades/patches and keep your plugins current – please see the prices for optional extras on the main hosting page.

Absolutely not.  Your webspace is yours to promote your business, and you can opt to build your own site, have someone else build a site for you, or use a content-management platform to make things easier.  WordPress just happens to be a global standard, with a vast array of plugins and addons, as well as themes and developers, and these all serve to make it the natural choice for most.  The AuthorPackages website itself is a WordPress build.

Yes, you are more than welcome. We aren’t just an author-only service. We welcome anyone, whether they are authors, bloggers, reviewers, book-news sites, or even outside the book community and publishing industry.

Yes, as part of our hosting service, we consider it essential to perform daily backups on our dedicated backup server.

Generally speaking, as many as you’d like.  Technically speaking, as many as can possibly be created based on the number of permutations between the number of permitted characters and the number of letters/numbers available.  Sensibly speaking, you wouldn’t ever need more than just one or two – a general info email, a personal email, and if you wanted to separate it out, a different one for marketing/publicity enquiries.

There is no bandwidth restriction, per se, but if your traffic reaches levels where it affects the performance of other hosting clients then we will look into what is causing the bottleneck as it could be something like a poorly optimised site that simply needs image compression, or that you’re hosting video that’s being viewed excessively.  Once we know why, we’ll drop you a line and discuss what can be done, but we certainly won’t shut your site off if you just attract heavy traffic.

Absolutely.  While many may be under the impression that it’s acceptable for any content to be stored on a server, we have a reputation to think about and won’t tolerate anything that is displaying pornographic images, hate speech (religious or racial bigotry), images of animal abuse, child abuse, torture or other sexual violence, the selling of illegal substances, and information on hacking.  In that respect, we’re no different from most hosting providers.

After your initial hosting payment, which is taken on signing up for our service, you will be billed at the start of every month via PayPal. This fee will be an automatic recurring payment and you don’t have to do anything once you’ve signed up.

You are free to cancel your hosting service at any time, with one month’s notice. Just get in touch and let us know you want to leave.

For the standard package, we will build a website for you on the WordPress platform, either using a theme of your choosing or we’ll provide an initial draft design by customising an existing theme that will work with your particular style and genre.  The site will be no more than five regular pages, plus a contact form, and we will perform basic search engine optimisation on whatever content you submit to be used within the site’s pages.

Nobody knows you, and your books, better than you do yourself.  While we can guide you in terms of grammar, syntax, and readability, it would be difficult for us to write all your content from scratch without knowing enough about you. It’s therefore best if you write your own and we’ll make whatever changes we feel are necessary, but will run them by you first.

Absolutely not.  We’re trying to make it as simple and affordable as possible for authors to be professionally represented online, so while our website design package is a set fee of £600 / $750, you have the option of paying it as a lump sum, or spreading the cost evenly over a twelve-month period.  The choice is entirely yours.

As with any agreement involving a payment scheme, the goods (in this case, your website) remains our property until such times as the final balance has been cleared.  If you decide at any point to stop making payments, we will give you the opportunity to make up the shortfall before ultimately taking the site offline.  If we have to do this, you will forfeit your right to continue spreading the payments and the site will remain offline until such times as the remaining balance is paid, at which point we will reinstate the site for you without prejudice.

As soon as your final balance has been cleared in full, ownership transfers to you and you’re free to take it elsewhere if you’d prefer, or you can continue to have it hosted on our servers.  We will, of course, still be here for any ongoing support and questions you may have, and won’t simply walk away from you.

Sure, absolutely.  If you are paying for your site design and build in a lump sum after completion, then you can host it wherever you like.  If your plan is to make monthly payments to cover the cost of the site build, we will need to host it on our own servers.  This is to ensure that we have full control over its visibility so that we are covered in the event of non payment.